Your Investment – Behind the Scenes

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Ever wonder what happens to your money right after you have made your first deposit? Let’s take a look behind the scenes!

But BEFORE that, let’s be clear that you can only invest AFTER your account has been verified. In order to get your account verified, please make sure when you register;

  1. Your IC photo is clear; and
  2. Your bank account number is correct (and it is yours).

Or else, you will see your transaction as “Pending”.

After your account has been verified and you have made your first deposit;

1. Your debit card is charged.

At this stage, your money has been taken out from your bank account, but it is still with your bank. It will only reach us the next working day. Your app will tell you that your transaction is “Processing” in the “Past” screen.

2. The next working day, your bank will transfer your money to our Custodian in the morning.

The Custodian is responsible to safeguard your money and asset.

3. Raiz will then proceed to buy your units.

Note that your transaction status is still “Processing” at this stage.

4. Raiz will receive the confirmation that your units have been purchased

We will receive this confirmation the latest on the next working day, though this is usually received on the same day. We will then update it in our system. As soon as we do that, your “Processing” status will disappear – this means that your investment has been confirmed! You will now see your investment account value on the home screen.

Still have some questions about this? Please reach out to us by writing to [email protected].


Don’t have the Raiz App? 

Download it for free in the App store: 




Important Information 

The information on this website is general advice only. This means it does not consider any person’s investment objectives, financial situation or investment needs. If you are an investor, you should consult your licensed adviser before acting on any information contained in this article to fully understand the benefits and risk associated with the Raiz product. 

The information on this website is confidential. It must not be reproduced, distributed or disclosed to any other person. The information is based on assumptions or market conditions which change without notice. This will impact the accuracy of the information. 

Under no circumstances is the information to be used by, or presented to, a person for the purposes of deciding about investing in Raiz. 

The past return performance of the Raiz product should not be relied on for deciding to invest in Raiz and is not a good predictor of future performance.

The advertisement has not been reviewed by the SC.